Terms & Conditions

Last Updated: December 2025

These Terms & Conditions apply to all purchases made through the official website of Sarah Mitchell Toronto, operated by jwonderneming. By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by the terms outlined below.

For inquiries, we can be reached at:
📧 info@SarahMitchellToronto.com

1. Applicability

By completing a purchase on our website, you agree to these Terms & Conditions in full. These terms apply to every transaction between the customer and Sarah Mitchell Toronto, regardless of the customer’s location.

2. Product Information

We strive to provide accurate and up-to-date product descriptions, photos, and specifications. However:

  • Minor variations in color, material, or appearance may occur due to screen differences or supplier updates.

  • We are not liable for typographical errors, unintentional inaccuracies, or outdated information.

  • Product availability is subject to change without notice.

3. Ordering & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on the customer’s country.

  • It is the customer’s responsibility to verify which payment options are supported in their region.

  • Once an order is placed, it enters our automated fulfillment system and cannot be modified unless approved by our support team.

4. Processing & Delivery

To ensure fast and efficient fulfillment, our products ship directly from our international supplier.

Processing Time: 1–3 business days
Estimated Shipping Time: 3–7 business days (depending on destination)
Warehouse Origin: China

Please note:

  • Delays caused by customs, holidays, logistics partners, or unforeseen events are outside our control.

  • Shipping times are estimates, not guarantees.

5. Returns & Cancellations

Return and cancellation requests are handled according to our dedicated Return Policy.
Please review that page carefully before initiating a return.

6. Liability

  • We are not responsible for lost or stolen packages if the tracking status indicates that the parcel was successfully delivered to the address provided by the customer.

  • Customers are responsible for providing an accurate and complete delivery address.

  • Address mistakes must be reported within 24 hours of placing the order.

  • We are not liable for delays caused by customs inspections, logistics carriers, or incorrect address information provided by the customer.

7. Intellectual Property

All content available on the Sarah Mitchell Toronto website—including text, images, product descriptions, designs, logos, and branding—is the exclusive intellectual property of jwonderneming.

It is strictly prohibited to:

  • Replicate, copy, or reuse any content

  • Save, distribute, or publish materials without written permission

  • Use our visuals, text, or branding for commercial purposes

Legal action may be taken against unauthorized use.

8. Complaints Procedure

We aim to provide excellent customer service and resolve issues swiftly.

Complaints can be submitted in writing to:
📧 info@SarahMitchellToronto.com

We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes arising from or related to the Terms & Conditions shall be handled by the competent court in the Netherlands.