Shipping & Delivery Policy

Last Updated: December 2025

At Sarah Mitchell Toronto, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy outlines how our fulfillment process works, what you can expect after placing an order, and what responsibilities both parties have during shipping.

1. Processing Time

All orders are processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment in real time.

Please note:

  • Orders placed during weekends or holidays may experience slight delays.

  • Address errors may delay processing; customers must provide correct details.

2. Delivery Time

The average delivery time is between 3 to 7 business days, depending on your location.
However, delivery times may be affected by:

  • Customs inspections

  • Peak seasons

  • Logistics delays

  • Weather-related disruptions

  • Regional postal service conditions

We cannot guarantee exact delivery dates, but we strive to meet the estimated timeframes.

3. Shipping Method & Origin

To ensure competitive prices and efficient logistics, all orders are shipped directly from our international supplier in China.

Important notes:

  • Customs fees, import duties, or taxes may apply, depending on your country’s regulations. These costs are the customer’s responsibility.

  • Certain regions may experience extended delivery times due to customs procedures.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Package weight

  • Delivery destination

  • Selected shipping method

The final cost will be displayed before completing your order.

5. Responsibility During Shipping

To ensure transparency and clarity, please review the responsibilities during the shipping process:

Customer Responsibility

  • If tracking shows the package was delivered to the provided address, the order is considered successfully delivered.

  • Customers are responsible for providing a correct and complete address.

  • Address mistakes must be reported to info@SarahMitchellToronto.com within 24 hours of placing the order.

  • Packages lost due to incorrect customer-provided information cannot be refunded.

Our Responsibility

  • We ensure that all packages are shipped with valid tracking codes.

  • We support customers in tracking and locating packages when possible.

  • We help communicate with the carrier in case of unusual delays.

6. Contact Information

If you have any questions about shipping, delivery, or tracking your order, please contact us:

📧 info@SarahMitchellToronto.com
🛍️ Store Name: Sarah Mitchell Toronto
🏢 Business Name: jwonderneming